Right of Complaint

When you shop with us as a consumer, the rules of the Purchase Act apply.  This means you have the right to make a complaint for 24 months.  Please contact us before you return an item.  If your complaint is justified, it means  you can have the item repaired or exchanged or you can get your money back or a price reduction depending on the different circumstances.

You must complain within ‘a reasonable time’ after you have discovered the error.  If you complain within 2 months after the error has been discovered, the complaint will be timely and, if justified, we will refund reasonable shipping costs.  The item must always be returned in suitable packaging.  Also please remember to get a receipt for shipping.

Please send to Velorbis:

Horsekaer 8
DK-2765 Smorum
VAT No. DK-39231581

We only accept packages that are sent directly to this address.  When you return, please enclose a detailed description of the problem.

Right of Appeal

If you as a customer wish to complain about your purchase, please contact info@velorbis.dk.  If we do not succeed in finding a solution, you can send a complaint to:

House of Boards
Toldboden 2
8800 Viborg

If you live in an EU country other than Denmark, you can complain to the EU Commission’s online complaint portal here:


The trading conditions were last updated on 02.01.2023


Standard Cancellation Form

(This form is completed and returned only if the right of withdrawal is exercised)


Peter Bangs Vej 59
DK-2000 Frederiksberg
CVR Nr. DK-39231581

I hereby announce that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following goods / services:

______________________________ ______________________________ ______________________


Ordered on: ______________________________ _ Received on: ______________________________ _


Consumer name: ______________________________ ______________________________ __________


Consumer address: ______________________________ ______________________________ _______


Consumer signature: ______________________________ ___________ Date: _________________

(only if the contents of the form are announced on paper)


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